The CIO for SMB

How can hiring eddsa as my Virtual IT department help my business? Watch this 3-minute video to find out 5 reasons why a Managed Service Provider (MSP) might be right for your small business.

Working with eddsa has many advantages:

• Support for All Business Sizes: We support small businesses with no internal IT staff and also large customers who may be looking to outsource some of their basic IT functions to us allowing their personnel to focus on strategic IT needs.
• Single Point of Contact for All IT Issues: We can provide a true one stop solution for all IT needs including maintenance on phone systems, sales, and support on your local lines, long distance, and Internet plus all computer and IT problem resolution.
• Automatic Offsite Back Up: We have safe, secure, automated daily offsite backup and storage to our $400,000 data center and 17 Tera byte SAN. This can be backed up to an alternate site. This means no more tape backups  or employees spending time and effort to do this function.
• Unlimited 24/7 Proactive Monitoring: We monitor all servers, laptops/desktops, routers, firewalls, switches, network printers, and IP devices. For instance, if your server died on Friday night, we would know it and could repair it before you came to work on Monday, eliminating employee downtime.
• Unlimited Remote Support: Our investment in a managed services software platform and tools allows us to monitor and remotely repair about 75% of the IT issues facing our customers. This means that in most cases we can respond to your problem faster then we can get an engineer onsite.
• Unlimited Help Desk Support: No longer do you have to have all employees filter their basic IT issues through a designee in your office. Instead of having two employees lose productivity attempting to fix a computer problem, each employee will have unlimited access to our helpdesk for support on issues with MS-Office, MS-Windows/XP, Outlook and any other common issues.
• Onsite Support: For hands on critical onsite support.
• Monthly Reports: You are provided with monthly reports verifying any alarms, critical issues, or other problems and their resolution.
• Fixed Budget Pricing: Our customer pay a low, fixed monthly fee that allows them to easily budget for annual IT needs.
• Computer Equipment Sold At Cost: Any new equipment needed for your business will be purchased with our discount buying power and will be sold to you at cost.