The CIO for SMB

“In the early days of IT, you could manage the environment as long as you had a talented staff. As complexity increased and put a strain on your staff, management tools were implemented to solve the problem. The threshold where complexity surpasses manual ability is a bit arbitrary, but once this point occurs, you begin to struggle with managing the complexity.

Before you hit the threshold, inefficiency can be tolerated because staff can compensate, but once the threshold is reached, complexity changes the game dramatically. The pain of inefficiency is amplified and staff becomes overwhelmed by the sheer magnitude of maintaining stable services. Because of the exponential progression, the pain only gets worse, and rapidly becomes unbearable. If point A presents difficulties, conditions at point B present a near-impossible scenario unless very different approaches are employed to combat the complexity.”

You can grab a copy of the entire white paper from Kaseya.